Standard Bank Home Loans

<p> To cut a long story short i app**** to have my debit order date moved from 27 august to 5th september. They ended up debiting my account on the 27th august as well as on the 5th september. I then requested a debit reversal for 5th september as i could not afford two bond payments so close to each other. I received an SMS the night before they said it would be reversed stating they have declined due to debit return in june. After much frustration on the phone with one of their consultants it was resolved that the june payment was in fact caught up in july. Then the consultant informed of another reason that it was declined. Frankly i dont have the space and time to go into detail about the challenges and frustrations i have had to deal with trying to resolve the situation. I have sent the necessary requests and letters to CSadminHL explaining everything but all you get is automated responses and nobody competent enough takes the time to call a customer of theirs to try resolve the requests. I choose to keep it tidy on this first posting of standard bank home loans but you can bet your bottom dollar that if this issue is not resolved PROMPTLY i will take the time to mention every detail of standard bank home loans *********** ability to deal with requests and clients. Let me add , however, if my request is resolved PROMPTLY i will post my analysis of your ability to resolve serious issues that your call centres cannot resolve.</p>