1 reviews | Active since Mar 2009
Standard Bank Home Loans
<p>On the 17th of June 2016 at 11H50 I contacted the STD Bank Home loan offices to query my interest rate and I spoke to Zunaid Taylor. He assisted me and assured me that my query had been forwarded to the correct department. Up to date 4th July 2016 I have had no feedback from any one at STD Bank Home Loans.</p> <p> </p> <p>I am seriously contimplating in moving my home loan over to another institute as they don't believe in getting back to their customers.</p> <p> </p> <p>I even requested an referance number for the call, this they could not even do. They apparently don't have referance numbers for the calls.</p>
Good day Llewellyn
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Llewellyn
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Llewellyn
I refer to your complaint and apologise most sincerely for the service breakdown.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
Please allow me to look into this concern and I will then be in a position to respond to you directly.
Kind regards
Penny Rabe
Good day Llewellyn
I refer to your complaint and apologise most sincerely for the service breakdown.
As service quality is essential, we are determined to provide the service levels that you are entitled to expect. Clearly our standards do slip from time to time and we rely on feedback from our customers so that we can take corrective action to ensure that incidents of poor service do not recur.
Please allow me to look into this concern and I will then be in a position to respond to you directly.
Kind regards
Penny Rabe