Standard Bank Home Loans

I have never experienced such bad service with a bank like Standard Bank. I have two bonds that I have a requested a substitution to be done on and a flexi reserve to be placed on my bonds. I have started with this process last year and March 2017 and have still been struggling for this to be done. Every time I phone the contact numbers that have been provided I get through to a person that says it will take 24 hours to have sorted out and when I contact Standard Bank I get told that my request has not been actioned and the person I am speaking to will action it for me but then will take another 24 hours to get it through the process. Now this been said I would like to know want find out what the client services ethics and policy is as to treating clients fairly. If there is a policy that your staff must treat clients fairly I would suggest you remove it from the platform as I have not received any good service from Standard Bank at all and feel I as a client has not been treated fairly at all. Now this been said I would like to know who and what will be done in order to give me the service that I as a client deserves.