Standard Bank home loans

I’m trying to access funds from my access bond and I’m being told my property needs to be re-evaluated. This is extra money that I paid into the account. I’ve never defaulted on making payments. I find the process to be an unnecessary waste of my time and quite frustrating. It also does not make sense to me why I need re-evaluation to get money that belongs to me. I’m unhappy with this policy and I’d like the relevant people to look into this matter