Standard Bank home loans

Good morning all, to me Standard Bank, comprises the entire group, including home loans. In August this year, I cancelled my savings account for my home loan debit, to another bank. All done, via a complaints resolution manager. 1 Have been paying the same regular payment for many months. 1 month later, the home loans department send me an sms , advising me that my monthly payment will increase by 6 rand, yes, 6 rand, so I queried this via the home loans complaints consultant, who advised me that he will attend to it-Tis now November-Interest rates reduced, therefore, my monthly loan payment should reduce, cos I have a fluctuating option. Nothing done from the home loan side. In October, I receive another sms, that my loan repayment will increase by 106 rand, so I query that. To date, none have been resolved, so these institutions are ******ing money from us, & their complaints resolution consultants cannot sort out these problems, so I have to travel to Rosebank, demand to chat to a home loans specialist, obtain the answers, & they must rectify the problem, & they will pay my transport costs too. I will make sure of that. This bank purposefully, make it unpleasant dealing with them, & frustrating us as consumers, in order for us to simply ignore the problem, & it will vanish on it's own. No ladies & gentleman. Standard was a fantastic bank years ago, & now, tis 5th degree service. Let's see who calls me next