BS
Bernadette S
1 reviews | Active since Dec 2019
12 Dec 2019, 08:29
Standard Bank Home Loans
I have settled one of my bond accounts with Standard Bank Home loans in October. My request was for Standard Bank to close the account and send me the necessary documentation.After a number calls and emails i have not received anything from them as yet.They are quick to call when your account is in arrears or if you are one day late with your installment.This issue has been dragging and its almost two months now since the my account has been settled.The service is pathetic.
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Replies (2)
Standard Bank's replyOfficial
13 Dec 2019, 06:18Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply13 Dec 2019, 06:18
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
**********
***********
Standard Bank's replyOfficial
08 Jan 2020, 11:57Dear Bernadette Salie
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply08 Jan 2020, 11:57
Official
Dear Bernadette Salie
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***