Standard bank home loan unprofessionalism

Standard is failing me. They are refusing to call and explain what is happening with the state of my home loan account. I feel they are very unprofessional and have unqualified staff. I want to know what happened with my money. They also need to mend details on my account. I am ****ed off!!!!!!!!!! I wrote to HELLOPETER MORE THAN TEN TIMES!! I AM SICK AND TIRED AND I WILL NEVER STOP WRITING UNTIL I GET THE ANSWERS AND SOLUTIONS!!!!!