Standard Bank home loan unprofessional

I am writing to express my disappointment and frustration with the service I received from 3 of your representatives. I called on August 3rd, 2023, to request a statement of my house bond , but the lady who answered my call, named Rocksha, unhelpful and refused to provide me with the statement due to some security questions that I failed to answer.

When I was asked about when I purchased my home, I explained that I had started renting in 2001, and then we bought the house in 2013, but she seemed unhappy with my response. I then asked for her manager and was transferred to a team leader named Ndivhuoo, who also failed to assist me.

After requesting to speak to his manager, I was put on hold for 12 minutes and had to drop the call. A few minutes later, Ndivhuoo called me back, and he transferred my call to his manager, Mr.Sifiso

I explained my situation to him, and he promised to call me back after checking something regarding my account. He never called me back. I requested my statement since 2016 and settlement amount or settlement letter, but I have never received it.

This kind of service is not only unacceptable but also unprofessional, and it only shows that Standard Bank Home Loan does not value its clients. I am extremely disappointed, and this is not what I would have expected from such a reputable institution.

I urge you to investigate this matter as soon as possible and take the necessary action to ensure that this kind of service is not experienced by any other client.