Standard Bank home loan the worst

Item: Standard Bank
Rating: 1
Author: Nthabiseng L

Standard Bank home loan. I took my bond 2018, I have 8 years paying my bond but up to now no movement in my repayment. They do not send statement and now I have found out I have R60, 000 behind yet I am not in arrears. Something is major wrong and the staff from home loan are not competent to explain to me what happened. At the moment I am very disappointed at Standard Bank level of professionalism and services rendering.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

14 May 2024, 12:34

Hi Nthabiseng

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply14 May 2024, 12:34

Official

Hi Nthabiseng

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's replyOfficial

20 May 2024, 15:10

Hi Nthabiseng

We hope you're well.

We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.

In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.

Kindest regards,

Standard Bank Social Media Team

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Standard Bank's reply20 May 2024, 15:10

Official

Hi Nthabiseng

We hope you're well.

We made three attempts to reach you on your mobile and sadly could not get hold of you. Please let us know when we can reach out to you at your convenience.

In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.

Kindest regards,

Standard Bank Social Media Team

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