JG
Jowayne G

1 reviews | Active since Aug 2018

19 Nov 2019, 20:35

STANDARD BANK HOME LOAN SHOCK

Good day everyone . I'd like to share my experience that standard bank gave me although i thought they was the best in the business. As a young man starting a family my dream was to own a home and thats when i decided to start saving up for a home loan deposit and i switched to standard bank , banking with them was great i have investments, credit card, cheque card etc with them. After many months of saving up i finally found a property that i would like to purchase and i then began applying for the home loan and was comparing different banks. I managed to save almost 50% of the total house price which i will pay in as a deposit however standard bank declined me straight away. My credit record is 100% and surprisingly Absa approved me with no questions asked , got me thinking the same bank ive been supporting all along cannot assist when needed. Its a shame that we living in such times where big corporate companies takes customers for granted although I loved banking with standard bank but im afraid i rather bank with a bank that actually be there when one need them .

0
Replies (3)
Standard Bank
Standard Bank's reply20 Nov 2019, 05:10
Official
 
Hello Jowayne
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
 ********** 
********** (fax)
 *********** 
JG
Jowayne G's update20 Nov 2019, 08:13
Reviewer Update
Good morning, how will this be addressed as i need to know before i switch to absa, whats going to be done about this so il know whats my options as I say i prefer banking with you
Standard Bank
Standard Bank's reply25 Nov 2019, 10:24
Official
Dear Jowayne Govender

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***