Standard Bank Home Loan Settlement

Standard Bank Home Loans

I called Standard Bank home loans on Saturday to find out what is the settlement on my home loan account. The call centre agent tried to assist me stated that my profile was blocked and she would have to request that the Team Leader should unblock my profile. After this was done I was then asked to verify my account with system generated questions of which I did. First attempt I failed, I was then asked to do once again and I failed again which means that my profile was then blocked for the next 24 hours. All I needed was a settlement amount and the Team Leader called to explain that she unfortunately can't assist as my account was blocked and would get someone to call me on Monday. On Monday, no agent called regarding my account. I left this and decided to call them on Tuesday - 27 July and still my account was blocked. They then unblocked it and tried once again to do the verification and once again this did not go through, stating that I answered the questions incorrect. At this point I am so frustrated as all I need is a settlement on my account. I am not a Standard Bank holder therefore I have to call them for this information and they can't give this to me due to the verification that has failed. I am not sure what is the way forward as to date I was promised that I would get a call back with regards to my account. I have never had this issue before however i can understand why can't Standard Bank send me the statement of the account or look for a work around. This is totally frustrating