1 reviews | Active since Apr 2012
Standard Bank Home Loan *******
I've been a standard bank customer for about 15 years. I have a Prestige account and many others. Recently, I got a home loan from them. I've now decided to sell my place and settle the loan. I gave notice twice under the impression that telling the bank early is a good thing. But the notice needs to be timed so that it ends as close to the registration date as possible. Now they refuse to change the notice date. They say it must end first and then I must place a new notice. Apart from this, they have other fees. The transfer attorneys just sent me a debit note. This will cost me R22,000 in fees (Other + Interest of Tier1). Then they have penalty fees amounting up to another R22,000 (Notice Interest). So I may have to pay up to R44,000 just to settle my bond with Standard Bank on an amount of about R890,000. This is not right, how can you charge this much to cancel a bond. Is this is the kind of service they offer to long time customers. I need to pay 5% of my bond just so I can settle it.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
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