Standard Bank Home Loan Query disaster

I contacted Standard Bank Homeloans regarding our homeloan and settlement. I spoke to 9 people after about 2 hours on the phone and I am still running around in circles. Everyone tells me I should speak to another department and my story is the same to each one. After explaining my request the person mentions to me that I should speak to another department, they cannot assist me. Standard Bank also mentioned to me that the only way I can get in contact with their homeloan department is via callcentre and that my nearest Standard Bank Branch would not be able to assist me. I spoke to Nkuoueoko, Mosinosi, Mohao, Thabo, Lorenco, Phakiso, Nobuthle, Melofa and lastly to Serbie. It is VERY VERY VERY sad that not one of these employees of Standardbank could assist me. I have going around in circles, no I should speak to their homeloan department, no I should speak to their Credit Department, no I should speak to their Sales Department, no I should actually speak to their homeloan department. What a huge circus, this is absolutely terrible to see how service delivery is going down the drain in South Africa. Standard Bank, I am very disappointed.