LV
Louis V
1 reviews | Active since Nov 2014
28 Dec 2025, 03:44
Standard Bank Home Loan – Poor Support
I’m disappointed with the lack of assistance from Standard Bank. I need an IT3(b) certificate for my home loan and have already sent a request via email and hellopeter, but I’ve received no response.
I’m currently outside South Africa and cannot visit a branch, yet no one seems able to confirm the correct department or process to help me. This should be a simple request, but it’s been unnecessarily difficult.
Poor communication and support for an essential document.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
28 Dec 2025, 07:58Dear Louis,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Standard Bank's reply28 Dec 2025, 07:58
Official
Dear Louis,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
LV
Louis V's updateReviewer Update
05 Jan 2026, 02:56Thank you for the Tax Certificate
LV
Louis V's update05 Jan 2026, 02:56
Reviewer Update
Thank you for the Tax Certificate
Standard Bank's replyOfficial
05 Jan 2026, 08:03Dear Louis,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jan 2026, 08:03
Official
Dear Louis,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest Regards
Standard Bank Hello Peter Team
***