MK
Mpumelelo K
1 reviews | Active since May 2018
08 Oct 2025, 09:55
Standard Bank Home Loan Poor Service
I’m writing this in Frustration, I am currently at the bank from 9am when the bank opened and still no assistance ,they promised to activate my Home bond fund and that was done 2 days ago and still not activated hence I can’t transfer funds. Mohamed Sayed from the Home loan Department is telling me about internal affairs and that’s not really resolving my issues and on top off that getting snappy when asking for a turnaround time. I’m currently at Maponya Mall. Can this be resolved!!!
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 Oct 2025, 09:57Dear Mpumelelo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Oct 2025, 09:57
Official
Dear Mpumelelo
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Oct 2025, 14:38Good day Mpumelelo
We hope you are well.
Please note that our Home Loans team tried calling at 2pm as requested however your phone was on voicemail.
The Hello Peter team also tried now at 2:30 pm , the phone is still on voicemail. We will be trying again at 3 pm
We will be closing this matter in the meantime, kindly let us know should you need further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
We hope you are well.
Please note that our Home Loans team tried calling at 2pm as requested however your phone was on voicemail.
The Hello Peter team also tried now at 2:30 pm , the phone is still on voicemail. We will be trying again at 3 pm
We will be closing this matter in the meantime, kindly let us know should you need further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2025, 14:38
Official
Good day Mpumelelo
We hope you are well.
Please note that our Home Loans team tried calling at 2pm as requested however your phone was on voicemail.
The Hello Peter team also tried now at 2:30 pm , the phone is still on voicemail. We will be trying again at 3 pm
We will be closing this matter in the meantime, kindly let us know should you need further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
We hope you are well.
Please note that our Home Loans team tried calling at 2pm as requested however your phone was on voicemail.
The Hello Peter team also tried now at 2:30 pm , the phone is still on voicemail. We will be trying again at 3 pm
We will be closing this matter in the meantime, kindly let us know should you need further assistance.
Kindest regards
Standard Bank Hello Peter Team
***