MM
Mavis M
1 reviews | Active since Oct 2020
12 Oct 2020, 13:12
Standard bank home loan poor service
Disappointed and very upset at how Standard bank is handling my home loan. Standard bank and their attorneys have now given my conveyencer a 4 week run around from pillar to post when I simply want a copy of the deed sale to proceed with the sale of my property.
The four week wait by standard bank to simply issue out a copy of a deed of sale is riskying me losing the buyer I have secured.
Terrible service from Standard bank and poor pathethic service from Velile and Tinto (their lawyers located in Durban)
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
12 Oct 2020, 16:28Hello Mavis
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Complaint Resolution Centre
***
***
Standard Bank's reply12 Oct 2020, 16:28
Official
Hello Mavis
Thank you for posting your comments.
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
15 Oct 2020, 12:53Good day Mavis,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for more details was sent to you on the 15/10/2020, we await your response.
Kind regards
Complaint Resolution Centre
Complaint Resolution Centre
Standard Bank's reply15 Oct 2020, 12:53
Official
Good day Mavis,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that an email requesting for more details was sent to you on the 15/10/2020, we await your response.
Kind regards
Complaint Resolution Centre
Complaint Resolution Centre