Standard Bank Home Loan- POOR SERVICE

<p>I app**** for a home loan with Standrad bank on the 24th of May 2016, I still have not received feedback confirming if my application has been declined or approved. I have been with Standard Bnak for years and this has to be the worst experience to date. I am constantly following up with my banker, she provdes very vague feedback and the process has not been explained. I personally went into the branch on the 11th of June to re-submit my documents as my application was not captured the first time. I am currently a Prestige banker and Standard bank wants to upgrade my account to a Private banker, what is the point of having all these fancy titles if you do not receive feedback from your bank. I had sent a follow up email this morning to my banker and the branch manager, I have not received an acknowledgement of my email or a courtsey call.I am applaud at the level of service you give your customers!!!</p>