Standard Bank Home Loan Payment Allocation

<p>We missed a homeloan debit order in March. Granted our debit order bounced, but a mnaual payment was made the following week. 10 March 2017.</p> <p>Standard bank was emailed the POP as well advised telephonically probably close to 20 times. Today marks a week short of 2 months and we still have had no correct allocation fo the payment and I am at the point of harasssment with follow up emails to ensure the payment has been recorded. The shocking is disgusting and non existant. During this time we have received tons of SMS's as well as calls to say we have a payment oustanding. At one point an sms stated we had R75000 outstanding and not the R12k. Standard bank allocated our payment of R12000 on the 10 March as R1200 on our statment and still they cannot resolve this. I was told on the 28 April that IT is investigating this and that the query is 50% complete. Well the query is still not resolved.</p> <p> </p> <p>Clearly standard bank does not care at all about customer queries or issues.</p> <p> </p> <p>This bank is utterly ***********.</p>