STANDARD BANK HOME LOAN - NO ASSISTANCE

My *** refers. Application was done via telephone for a further bond on the 27th of January 2015. All documentation was sent to Standard Bank on the 30th of January 2015. I contacted the call centre on the 4th of February and it was stated that everything was in place they were just waiting for the assessor to valuate the property. This was subsequently done on the 14th of February 2015. The last update I received from Standard Bank regarding my application was on the 3rd of February 2015 via sms. On Monday 2 March 2015 I again contacted the call centre to find out what the progress of the application is. To my dismay I had to find out that my application is not being processed due to the fact that no employment confirmation could be done. I then supp**** Standard Bank with all numbers possible as well as a letter confirming employment. Today 5 March 2015 I contacted the call centre again to find out the progress and it was stated that the application is not being processed as the number of times to confirm employment was exceeded. Now please tell me what do I need to do more to have this matter finalised as this has been going on a month and a week already.