Standard Bank home loan = nightmare

Making a progress payment on an approved Standard Bank home loan seems to be nearly impossible. I've submitted the progress payment request on the 20th of November for the 1st time, the 2nd time on the 26th of November, the 3rd time on the 3rd of December and again today on the 8th of December. Each time you phone you speak to a different consultant and have to resend the documents. Each time they ask for the approved building plans and each time it is send with no confirmation that they received it. <br> <br> You get ignored completely by both the consultant and Standard Bank. You actually receive an automated response from their server that emails won't be attended to, why do you then have email addresses??? In summary I've sent the building plans, progress payment request 4 times and spoke to 8 different consultants including a team leader of some sort. The Standard response is send the building plans and the case is escalated. The word escalated is used incorrectly as nothing gets done.<br> <br> I am disgusted with the lack of service and the fact that I have a financial loss due to the building process which can't continue not to mention the embarrassment of my builder not being paid!