Standard Bank Home Loan New Application Pathetic , ********* Service

Id like to report pathetic Service from Standard Bank Home Loans division. Delaying Tactics , Bad Customer Service and the Bank assigning Attorneys that work with the bank in giving there Clients **** Service. Rates Figures not received FOR 5 MONTHS from a Conveyancing Attorney the whole Bond Registration Process full of ********* Business practices.

The Otp was signed in October 2019 and the Bond Attorney assigned by Standard Bank advised I should come to them to sign the Forms when I had no form of Transport at the time, eventually after complaining they sent out someone to me to Sign the Bond and Transfer Forms.

An amendment had to be made on the Loan term and this was also a struggle as Mbale was on 2 weeks leave/Obviously no handover process for Standard Bank Staff when going on Leave and no regard for the customer. Eventually this was sorted out when the lady returned from Leave. I originally complained about the Attorneys assigned to the Bond and Transfer Application from the word go And Standard Bank ignored me nothing was done about this. Various Tickets logged with Standard Bank.

Deposit was paid by Me and the Bond Attorney was ready to lodge and yet another problem Conveyancer cannot lodge as she has not received the outstanding Rates Figures As per Conveyancer in December. The Outstanding Rates Print was done at the beginning of November as per the Council and communication sent to the Attorney. Conveyancer, no we never ever received it but how did I manage to get it, I eventually had to go to fetch the figures myself. Conveyancer Not Solved ow the figures have expired so we must request new figures in December. Not Solved ow no there’s a problem on the meter as per the Conveyancer, one excuse and problem after the next.

January I had to take time off from work and Collected new figures from the Council. Not my job but I did it. Then another excuse came up that there’s still an outstanding query on the water that is outside the property not even inside the property so how’s this possible. Another Problem the bank needs a consent form from the Seller. Bank Not Solved ow no still waiting on the Consent form. Finally the form is signed by the Seller. Not Solved I requested for any feedback for the payment of the figures, I was told to refer to the Conveyancer as per Standard Bank Team leader Veronique Timm. No Explanation why from Standard Bank. Phoned in to Standard Bank Home loans Department a security check was done call cut no call back from the Bank. Phoned back again within minutes another lengthy security check was done that includes giving my cell number and call was cut. No notes were put on the system and no call back from Standard Bank on 2 calls, It’s like I never phoned in for Help the agent went out on Lunch as per his colleague. Where is the QA’s none existent if this happens-Call Avoidance is a dismissal where I come from!! Phoned back requested a manager who apologized I asked for call recordings for the poor service received. She put me thru to the Home loans Team leader who originally told me to contact the Conveyancer the same morning. When I asked for feedback. Asked why my emails are being ignored and now being referred to their Attorney Ow no the attorney had to update some info and the rates figures will be paid Today February by the Bank Now February 2020 from October 2019, wow this is customer service and Ive been with this Bank For many Years. I asked the team Leader if this is normal for it to take this long to register a Bond and she advised that Yes it is an it can even take longer ow my word!!!Beware I then phoned and emailed Standard bank team leader as well as Managers, Jacky Pienaar To contact me Urgently to follow up on the payment of the rates figures and NO REPLY. I Phoned Colleen Coetzee on her work phone where I left a message to call me back NO REPLY. Obviously you don’t value me as a Client so I will take my Business elsewhere. Please all new home Loan Applicants as well as other existing Banks clients thinking of moving over Please Rethink and Re Consider another bank when you apply for a Home Loan and who to give your hard earned money and Business to. You going to pay for Years ,You don’t want to go thru this Stressful experience believe me it’s a Nightmare rather safe than sorry.1% higher interest rate vs Bad Stressful situation is not worth it believe me, If I read the other complaints and reviews on social media I would not be in this situation right now, I hope this helps you make an informed Decision.