Standard Bank Home Loan Insurance - poor service

Attention: CEO, Standard Bank.

I am very disappointed with the way Standard Bank Home Loan Insurance have handled the issues following the replacement of a geyser at my house. The contractors had to remove sheets on the roof to install a burst geyser. Since then, the roof has been leaking. The result, one of the bedroom ceilings have been severely damaged during the winter wind and rain. More leaks appeared during rain storms and I expect more damage.

I reported the problems from early July 2018 and to date, I haven’t had any feedback from Standard Bank Home Loans Insurance. This in spite of two contractors that were commissioned to do an inspection. No calls, no e-mails, no sms messages. Nothing!

So far, I have spoken to: Anneli (13 July), Mohamed (23 July), Phingi (6 Aug), Annelize (13 Aug), Wesley (15 Aug), Annalize (16 Aug), Annalize (17 Sep), Andile (17 Sep). Annalize was the only person trying her very best to resolve the issue.

I have Standard Bank bonds on two properties and at this point in time I am seriously weighing up alternative options going forward.