Standard Bank home loan, I won't recommend

I am not happy with your treatment Standard Bank home loans

You finished making payment for my home loan to the builders on the 25th June 2021,then you want to deduct on the 1st of July 2021. I call you and then you say it's a mistake on your part. Then today you call and say payment didn't go through on the 1st of August, I must explain why. Do I pay my home loan by hand or you debit, then you say there was no money in my account on the 1st, I had money and I never received any communication from you that you trying to debit and failed. My payment agreement was on the 25th of every month as that's when I get paid. Whose fault is it that you did not debit my account, it's worse because I bank with you. As soon as I able to switch home loans, I am and I am also moving my account, I won't recommend Standard bank to anyone, weren't you guys suppose to debit my account 2 to 3 months after, now I am in areas because of things I don't know, I won't recommend shame