Standard bank Home loan holiday

So after many attempts I have run out of options. Standard bank has offered no assistance in trying to sort this problem out. We had opted to take a three month holiday for our home loan from April 2020 till June 2020 due to Covid and our financial uncer*****y. They had sent an email in June saying that they will be extending the holiday. We had rep**** back in writing stating that this would not be necessary as we will be able to afford our bond and that they can return to taking bond repayment off the account via debit orders as they have done for the last 8 years. We have called and emailed to only get automatic emails saying they will contact us within 24 hours. It is November 2020 where they have still not sorted our debit order out. My next step is to switch my home load to fnb as we have not been taken seriously.