Standard Bank Home Loan fixed interest rate

I reside in the Netherlands, so getting hold of anybody at Standard Bank is impossible! I have reached out to Standard Bank on multiple occasions. However, I am still trying to resolve my request.

A chronological order of my interactions with Standard Bank follows: 1. 7 February. The first email request was sent, and I got an acknowledgement of receipt email and was told that a consultant would respond within five days. No action from Standard Bank since... 2. 13 February. The second (follow-up) email was sent to Standard Bank. I again received an acknowledgement of receipt email and was informed that a consultant would respond within five days — no action from Standard Bank since... 3. 16 February. I received an email from Charlotte Mashabane stating that she tried to contact me. As I did not miss or receive any call, I immediately responded to her email, confirming my Dutch number as in my original emails — no response since... 4. 16 February. I responded again to Charlotte’s email, confirming my Dutch cell number. No response since... 5. 17 February. I again rep**** to Charlotte’s email. No response from her. I also sent another email to the Home Loans department. I again received an acknowledgement of receipt email and was informed that a consultant would respond within five days. No response since... 6. 18 February. I sent another email to Standard Bank. I again received an acknowledgement of receipt email and was informed that a consultant would respond within five days. No action from Standard Bank since... 7. 27 February. I spoke to a consultant telephonically, promising high and low that an appropriate person would get in contact with me. She confirmed my Dutch contact number on the system. Unfortunately, nothing has happened since—call ***. 8. 20 March. My mother, who reside in Cape Town has reached out and managed to speak to a gentleman with the name of Ashley, promising high and low that they will send me an email/phone me to verify my details before sending me a new quotation for a fixed interest rate on my home loan... 9. 22 February. My mom spoke to Ashley again, and he confirmed that he has escalated the matter to his managers, and that they are aware of my situation and would revert back to me before Friday 24 March. No response since... 10. On 23 March, my mother again got hold of Ashley. He provided an international number that I should call on to have my matter attended to. The international number provided is different to any of the other non-working numbers on Standard Bank's website, and also does not work. I tried phoning the provided number from various phone lines here in the Netherlands, without any success. In fact, my mother has also tried contacting the number provided, only to be met by a silent, non working line...

Today is Tuesday 28 March. This useless institution called STANDARD BANK has yet to contact me, send me an email or attempt to help me as their client.

Here is the content of my messages to Standard Bank home loans: I currently live abroad in the Netherlands & urgently need assistance with the following problem. My name is Clinton Mark van der Schyff, RSA ID no: *** 081. My wife: Louise Danel van der Schyff, RSA ID no: *** 087, and I am a joint Home Loan account holder at Standard Bank. Details of our account: Home Loan Account number : *** In the Name of : Mr. CM and Mrs. LD VAN DER SCHYFF Property Description : ERF 82 BIG BAY The Problem: For the past 12 months, we have had a fixed interest rate on our home loan at 7.50%. The commencement of the fixed interest rate on the home loan was in early 2022. We were informed that before the maturity of the 12 months, Standard Bank Home Loans department would contact us to discuss the option to either extend our fixed interest rate for another 12 months or default to the prime interest rate. Unfortunately, Standard Bank has failed to communicate with us that the fixed interest rate period is approaching the 12 maturity date; hence, no option to extend the fixed interest rate has been offered. The consequence of this lack of communication is that the interest rate charged on the above account has defaulted to the prime interest rate, with the base interest rate increasing to 10.80% from 27 January 2023. Please could you urgently provide me with a new quotation for the interest rate on the above Home Loan account? My contact details have been verified previously, but please see below for your perusal: Mobile: +***1 Email:*** RSA ID: *** 081 Address: ERF 82 BIG BAY, 10 Ocean Tides, Otto du Plessis road, Big Bay, Cape Town, 7441 Home Loan Account number: ***