CP
Collin P
1 reviews | Active since Aug 2019
24 Jun 2020, 21:40
Standard Bank Home Loan
Standard Bank Home Loans, increased my bond concession rate without communication or notification.
The Standard Bank team are now not responding to my query.
What is my recourse here, ombudsman expects engagement with resolution team first, before taking on dispute...
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Standard Bank's replyOfficial
25 Jun 2020, 08:34Dear Collin Pillay
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply25 Jun 2020, 08:34
Official
Dear Collin Pillay
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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