LA
Leslie A
1 reviews | Active since Apr 2024
11 Apr 2024, 18:10
Standard Bank Home loan ****
I have a home loan with Standard that I settled years ago. I requested the consultant to close the home loan and insurance as the house is now paid up. To my surprise I find out that my bond has a balance of more than R26000 due to the fact the insurance was apparently not canceled. So what was happening instead of an insurance lapsing after a few months of non payment they added the insurance to the bond account which meant that the balance accumulated over a period of time to about R26000 to which I now owe. I requested for a copy of the home loan or insurance agreement that stipulates that Standard Bank is allowed to do this but I have still not received the contract after a month of requesting for it.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
12 Apr 2024, 07:06Dear Leslie
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Apr 2024, 07:06
Official
Dear Leslie
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
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Leslie A's updateReviewer Update
21 Apr 2024, 07:30I have still not been contacted by anyone. Even after sending multiple emails
LA
Leslie A's update21 Apr 2024, 07:30
Reviewer Update
I have still not been contacted by anyone. Even after sending multiple emails
LA
Leslie A's updateReviewer Update
30 Apr 2024, 07:25To date I have still not been contacted.
LA
Leslie A's update30 Apr 2024, 07:25
Reviewer Update
To date I have still not been contacted.
Standard Bank's replyOfficial
30 Apr 2024, 07:44Hi Leslie
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Apr 2024, 07:44
Official
Hi Leslie
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
LA
Leslie A's updateReviewer Update
28 Aug 2024, 18:41I don't know what more to do because the issue has still not been resolved.
LA
Leslie A's update28 Aug 2024, 18:41
Reviewer Update
I don't know what more to do because the issue has still not been resolved.
Standard Bank's replyOfficial
29 Aug 2024, 17:02Hi Leslie
Thank you for getting back to us. We will follow up and get back to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2024, 17:02
Official
Hi Leslie
Thank you for getting back to us. We will follow up and get back to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***