Standard Bank Home Loan Division: What a joke

I app**** for a further bond and it was approved on principal. They requested certain documents from me which I promptly supp**** them with. I have received no further feedback from them and this is now a week and a half later. I have phoned every second day and get a different story every time. I have now been told that the application has been closed. Still I have not received any communication from them. I have logged a complaint but this also will take up to 7 days fro a response. I have sent a e-mail requesting feedback but nothing from that either. I don't know which way anymore. Is this how Standard Bank deals with their customers?