RC
Rene C
1 reviews | Active since Apr 2012
02 Jun 2015, 14:12
Standard Bank Home Loan Division ***********
I have submitted the same documents four times via email and once via fax. Standard Bank consultants are useless and do not communicate. Each time I phone I get told that they are requiring more information from me, but which was sent several times before. The communication internally and externally is useless! <br> <br> Also, I am the applicant and/or correspondent. Why do they ALWAYS phone my husband! Super irritated that if I am the person submitting all the information, why sms or phone him when he is busy and always diverting you to me! Seriously annoyed!<br> <br> Seriously SBSA get your act together.
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Replies (1)Standard Bank's replyOfficial
03 Jun 2015, 08:55Hello ReneDC,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply03 Jun 2015, 08:55
Official
Hello ReneDC,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
