RC
Rene C

1 reviews | Active since Apr 2012

02 Jun 2015, 14:12

Standard Bank Home Loan Division ***********

I have submitted the same documents four times via email and once via fax. Standard Bank consultants are useless and do not communicate. Each time I phone I get told that they are requiring more information from me, but which was sent several times before. The communication internally and externally is useless! <br> <br> Also, I am the applicant and/or correspondent. Why do they ALWAYS phone my husband! Super irritated that if I am the person submitting all the information, why sms or phone him when he is busy and always diverting you to me! Seriously annoyed!<br> <br> Seriously SBSA get your act together.

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Replies (1)
Standard Bank
Standard Bank's reply03 Jun 2015, 08:55
Official
Hello ReneDC,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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