MK
Mfana K
1 reviews | Active since Jul 2010
19 Apr 2021, 10:49
Standard Bank Home Loan Dept - I am very disappointed with Poor Service
I app**** for Home loan re-advance before easter. Eventually finalized and approved last week. Last week Wednesday 14 April I submitted payout form. However, up until today, they claim they dont have the form, hence they cant process payment. I resubmitted form to a consultant on Friday, but still as of today 19/04 Standard bank still doesnt have the form. The service from call centre is pathetic. Call centre agents are not helpful. Dont know what to do now. Please onpass this message to their Snr Management to look into my concern.
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Standard Bank's replyOfficial
20 Apr 2021, 03:34Hello Mfana,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply20 Apr 2021, 03:34
Official
Hello Mfana,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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