MS
Marlize S

1 reviews | Active since Feb 2018

27 Feb 2020, 13:07

Standard Bank Home loan Department harassing wrong person and refuse assistance

I've been having constant problems with Standard bank contacting me for a Home loan which is no longer in my name and has not been for more than 5 years. I keep on getting messages on my cell number and calls from the bank and attorneys. I've supp**** the Bank with the correct contact details of the owner of the Home loan. They even have my home address and phone number on communication. The current owner of the loan refuses to change the details at the bank as the home loan has been in arrears since July 2019. I've supp**** Standard bank with proof that the loan is not in my name and the correct contact details for the owner of the loan but they refuse to assist. When contacting Standard bank they say my number does not appear on their system yet I keep on getting calls about the arrears amount and messages

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Replies (2)
Standard Bank
Standard Bank's reply27 Feb 2020, 17:47
Official
Hello Marelize

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

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MS
Marlize S's update27 Feb 2020, 18:17
Reviewer Update
Hi, this is not actually helping me resolve this problem at all. I need you to fix the issue not just acknowledge is