MC
Marilyn Coombe-Heath

1 reviews | Active since Oct 2021

16 Sept 2024, 11:48

Standard Bank Home Loan Department

If you want to deal with the most inept, incompetant people, try Standard Bank Home Loans Department. Phones never answered, OR when answered your query falls on incompetant ears. It takes 5 phone calls and 10 emails to TRY to get a Home Loan statement for auditors purposes. Statements are only drawn on home loans ONCE PER YEAR IN AUGUST. GO FIGURE STANDARD BANK HOME LOANS HAVE BEEN THE WORST EXPERIENCE OF MY LIFE !!!!!!! My auditors are continually asking for this statement in order to complete my Trusts audit and submit. I have never expeteinced such rotten service and stupidity ever. Standard Bank Home Loans are very quick to take your money, but not quick to deliver any kind of service. I am disgusted and cannot wait to have nothing further to do with them.

0
Replies (6)
Standard Bank
Standard Bank's reply16 Sept 2024, 12:01
Official
Good day Marilyn.

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
***
MC
Marilyn Coombe-Heath's update16 Sept 2024, 12:06
Reviewer Update
Heard it all SOOOOOO many times. The proof is in the action, talk is very cheap
Standard Bank
Standard Bank's reply16 Sept 2024, 12:33
Official
Good day Marilyn.

Although we called, we were unable to reach you. 

Please include a time that is convenient for us to reach you. 

We look forward to hearing from you.

Kind regards
Standard Bank Hello Peter Team
***
MC
Marilyn Coombe-Heath's update16 Sept 2024, 13:00
Reviewer Update
Phone now
Standard Bank
Standard Bank's reply16 Sept 2024, 13:12
Official
We will flag this matter with our team and we will be in touch.
Standard Bank
Standard Bank's reply16 Sept 2024, 15:30
Official
Good day Marilyn.

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards 
Standard Bank Hello Peter Team 
***