Standard bank Home Loan department

Item: Standard Bank
Rating: 1
Author: Adele R

I have been trying to change my homeland debit order details since the 12 May. I have emailed 5 times, been on hold for ages. Spoke to 2 different people, had an email response form a 3rd person and still nothing. the level of service is pathetic - I was frustrated having to give them 1 star. Seriously, its not rocket science to change a debit order detail.They will be contact me quickly once the account that the debit order is supposed to come out of is closed and they won't get their money!!!!!

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

04 Jun 2021, 01:33

Hello Adele

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply04 Jun 2021, 01:33

Official

Hello Adele

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Adele R's updateReviewer Update

08 Jun 2021, 08:55

It is now available 8 June. I'm struggling to understand Standard bank definition of the word URGENCY as I have yet to hear back from them since 3rd June.

Stop apologising for your inconvenience- because this is no longer an inconvenience. It has become appalling service or the lack there of.

GET YOUR HOUSE IN ORDER!

I want this issue escalated to some one with authority immediately.

Adele R's update08 Jun 2021, 08:55

Reviewer Update