Standard Bank Home Loan Call Centre inefficiency

This is my second review regarding an application for additional funds on a bond. The bank responded by half reading my request and sending queries regarding income that was already attached to the e-mail. They also used abbreviations that I dont understand and no one at the call centre if you phone knows what it means. I responded on 3 February, still awaiting a response. So this call has now been open for nearly a month and it seems every time you respond to a query on the call you have to wait 10 days. The call that I logged to complain has also been closed and the person on the other side disputed why it should remain open as if I am of a low intelect. Not the way to do business or to treat your customers. Once again the call centre does not work.