Standard bank home loan bond amount not being debited although we receive sms

Hi, I'm a first time home buyer so I'm awaiting my first homeloan debit order to come off on the this month 1st debit. I am the account holder the bond is a joint bond with my wife. However though the bond amount did not come off I called in and they said my debit order details were not linked yet my wife gets an sms stating that the bond is suppose to come off on the 1st via debit order with the amount. I then tried to email your department *** to correct this but it says the email address does not exist.