MB
Mark B
1 reviews | Active since Jan 2023
10 Sept 2026, 13:14
Standard Bank Home Loan Bond
If you want to be properly messed around take out a bond with standard bank. You cannot get hold of them. When you do they send a mail to say the email they gave you does not exist. The contact number supp****, vets you and requests your ID number. Both are requested again by the operator. The operator only gives you the information on the web site. You cannot get relevant information except that it is going to cost you. At the end of the day the advise is to once again get hold of your bank manager and ask as nobody else can help. They direct you to the AI bot but that cannot supply information outside an actual loan.
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Replies (3)
Standard Bank's replyOfficial
10 Sept 2026, 13:15Good day Mark,
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Sept 2026, 13:15
Official
Good day Mark,
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
We have noted your concerns raised and we will follow up with the relevant team.
Please be on the look for further communication.
Kindest regards
Standard Bank Hello Peter Team
***
MB
Mark B's updateReviewer Update
10 Sept 2026, 17:59Yes I did take a call from the bank and I did explain my request which you do not want to listen to.
I am fully paid up and have been for over 10 years. I need to speak to someone about MY boned cancellation and NOT get general information which I have. The information you sent via email does not represent my bond it is a generic brochure that does not help me.
The email given to me now by you was never mentioned before and is nowhere on the web site and not provided by the consultant that I called on the all purpose number. This is now the third email that I must send to.
You are from the social media department, and I requested a call from someone at the bond department so I can get answers on my bond cancellation not generic answers that apply to open bonds. This is exactly why I am cancelling my bond with you.
Either give me a number to call someone or say publicly that we cannot contact anyone.
Your ***** and insurance departments are below par and now the Home Loan department.
What is so hard about getting someone to send me a mail with my details on or giving me a number to call.
I do not want cancellation figures. I want information on the attorneys and their costs.
When you sign off as the TEAM I read no accountability.
I am fully paid up and have been for over 10 years. I need to speak to someone about MY boned cancellation and NOT get general information which I have. The information you sent via email does not represent my bond it is a generic brochure that does not help me.
The email given to me now by you was never mentioned before and is nowhere on the web site and not provided by the consultant that I called on the all purpose number. This is now the third email that I must send to.
You are from the social media department, and I requested a call from someone at the bond department so I can get answers on my bond cancellation not generic answers that apply to open bonds. This is exactly why I am cancelling my bond with you.
Either give me a number to call someone or say publicly that we cannot contact anyone.
Your ***** and insurance departments are below par and now the Home Loan department.
What is so hard about getting someone to send me a mail with my details on or giving me a number to call.
I do not want cancellation figures. I want information on the attorneys and their costs.
When you sign off as the TEAM I read no accountability.
MB
Mark B's update10 Sept 2026, 17:59
Reviewer Update
Yes I did take a call from the bank and I did explain my request which you do not want to listen to.
I am fully paid up and have been for over 10 years. I need to speak to someone about MY boned cancellation and NOT get general information which I have. The information you sent via email does not represent my bond it is a generic brochure that does not help me.
The email given to me now by you was never mentioned before and is nowhere on the web site and not provided by the consultant that I called on the all purpose number. This is now the third email that I must send to.
You are from the social media department, and I requested a call from someone at the bond department so I can get answers on my bond cancellation not generic answers that apply to open bonds. This is exactly why I am cancelling my bond with you.
Either give me a number to call someone or say publicly that we cannot contact anyone.
Your ***** and insurance departments are below par and now the Home Loan department.
What is so hard about getting someone to send me a mail with my details on or giving me a number to call.
I do not want cancellation figures. I want information on the attorneys and their costs.
When you sign off as the TEAM I read no accountability.
I am fully paid up and have been for over 10 years. I need to speak to someone about MY boned cancellation and NOT get general information which I have. The information you sent via email does not represent my bond it is a generic brochure that does not help me.
The email given to me now by you was never mentioned before and is nowhere on the web site and not provided by the consultant that I called on the all purpose number. This is now the third email that I must send to.
You are from the social media department, and I requested a call from someone at the bond department so I can get answers on my bond cancellation not generic answers that apply to open bonds. This is exactly why I am cancelling my bond with you.
Either give me a number to call someone or say publicly that we cannot contact anyone.
Your ***** and insurance departments are below par and now the Home Loan department.
What is so hard about getting someone to send me a mail with my details on or giving me a number to call.
I do not want cancellation figures. I want information on the attorneys and their costs.
When you sign off as the TEAM I read no accountability.
MB
Mark B's updateReviewer Update
15 Sept 2026, 17:03The bank closed the case without correcting the email address. The Hello Peter representative is very quick to call but has no understanding of customer service. The first mail said that they were thankful for the information yet they never acted on it and corrected it. After multiple calls, multiple emails and a Hello Peter interaction I finally got a email from the cancellation attorney.
However the email states that the STANDARD BANK does not accept document copies that have been certified by SAPS. Really? Then the bank must make that public so the the SAPS know about it.
A tip to the Hello Peter team would be to inform the customer service executive that sits behind the call centre with no contact number, no email address and no name. Let them know how poorly their system is and that the high call volume is due to the same people calling in multiple times that are not being helped.
The public hates the banks and hates the poor level of customer service carried out by stupid people.
However the email states that the STANDARD BANK does not accept document copies that have been certified by SAPS. Really? Then the bank must make that public so the the SAPS know about it.
A tip to the Hello Peter team would be to inform the customer service executive that sits behind the call centre with no contact number, no email address and no name. Let them know how poorly their system is and that the high call volume is due to the same people calling in multiple times that are not being helped.
The public hates the banks and hates the poor level of customer service carried out by stupid people.
MB
Mark B's update15 Sept 2026, 17:03
Reviewer Update
The bank closed the case without correcting the email address. The Hello Peter representative is very quick to call but has no understanding of customer service. The first mail said that they were thankful for the information yet they never acted on it and corrected it. After multiple calls, multiple emails and a Hello Peter interaction I finally got a email from the cancellation attorney.
However the email states that the STANDARD BANK does not accept document copies that have been certified by SAPS. Really? Then the bank must make that public so the the SAPS know about it.
A tip to the Hello Peter team would be to inform the customer service executive that sits behind the call centre with no contact number, no email address and no name. Let them know how poorly their system is and that the high call volume is due to the same people calling in multiple times that are not being helped.
The public hates the banks and hates the poor level of customer service carried out by stupid people.
However the email states that the STANDARD BANK does not accept document copies that have been certified by SAPS. Really? Then the bank must make that public so the the SAPS know about it.
A tip to the Hello Peter team would be to inform the customer service executive that sits behind the call centre with no contact number, no email address and no name. Let them know how poorly their system is and that the high call volume is due to the same people calling in multiple times that are not being helped.
The public hates the banks and hates the poor level of customer service carried out by stupid people.