Standard bank home Loan Arrangement problems

<p>I went to standard bank on 7 September 2016,explain to them that I have family issues for the month of September only, requesting standard bank home loan take 50 % of my monthly instalment and they log a request for me( ********** 841),guess what on the 14 September I received sms confirming that “service request no ********** 841 was resolved you will be contacted with details, no one contacted me until on the 23 September 2016 went to bank to find out the outcome and they told me they still busy with my request.is not like am saying am not going to pay at all what I said is they take 50 % and I will pay the remaining monthly, I think is time for me to leave standard bank.</p> <p> </p> <p> </p>