Standard Bank Home Loan

So I app**** for a home loan at standard bank which was granted at 8.05% and if i move my accounts over, I was to be granted a concession to make it 7.62%. With my accounts moved, it looks like its still at 8.05% even though i have been on SB since around October 2020 already.

Another big issue is that the bond was registered yesterday (2021/01/07), got the SMS that it's registered but now, the first debit goes off on the 25th. I need to give in a calendar months notice to leave my current residence which means that they want me to pay a bond and rent this month (if the registration was done at the end of December, i could have given January as my notice). One cannot give notice without knowing when the process would complete as its always estimates with the deeds office.

I tried calling the call centre and they are constantly transfering you, I was on the phone for about 20 minutes yesterday with each agent asking me for my ID number, then promptly saying that they cant help me and they need to transfer me. Horrible service after transferring all of my accounts over honestly.

I need these issues fixed immediately which are easy fixes.

1. I need to complete my notice period so if the home loan could start from the 25th February as I will give in my calendar months notice now for the last month being Feb, problem solved. 2. The interest rate needs to be corrected as the concession has not been taken into account.