AS
Aletta S
1 reviews | Active since Oct 2023
27 Oct 2023, 22:54
Standard Bank Home Loan
Never thought i will resort to this, Just need someone to assist with my Home loan account. The house has been registered and an amount has been paid to standard bank , howeve the house still under our names.I have called the bank for futher assistance and no one has called..Can attention be given to this so that the bond can be closed as it tried to debit and there was no money on this account and had to be charged unpaid fee for the house that has already been registered to someone else and the bank has been paid. This has been one of the most painful and emotional draining experience during the time that one has lost her Job,that one had to sell the house due to not being able to afford it, and when i asked Standard Bank easy sell they wanted to sell it way below market. Now that one has managed to sell it with a higher price from what they wanted the account has not yet being closed. With one loosing his Job and getting to do this and loosing a house a roof for my kids, i need this chapter of my life to be closed so that i can be able to start over.
Helpful (0)
Replies (14)0
Replies (14)
Standard Bank's replyOfficial
28 Oct 2023, 08:46Dear Aletta
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Oct 2023, 08:46
Official
Dear Aletta
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
AS
Aletta S's updateReviewer Update
30 Oct 2023, 10:54Good Morning
Can i please get any update on this as i see nothing has been updated. As i standard bank customer the urgency in this its been unsatisfactory.
Can i please get any update on this as i see nothing has been updated. As i standard bank customer the urgency in this its been unsatisfactory.
AS
Aletta S's update30 Oct 2023, 10:54
Reviewer Update
Good Morning
Can i please get any update on this as i see nothing has been updated. As i standard bank customer the urgency in this its been unsatisfactory.
Can i please get any update on this as i see nothing has been updated. As i standard bank customer the urgency in this its been unsatisfactory.
Standard Bank's replyOfficial
30 Oct 2023, 11:05Dear Aletta
Thank you for reaching out.
Please note that our team is still working on this matter and will revert as soon as we have feedback.
Thanking you advance for your patience and understanding.
Thank you for reaching out.
Please note that our team is still working on this matter and will revert as soon as we have feedback.
Thanking you advance for your patience and understanding.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply30 Oct 2023, 11:05
Official
Dear Aletta
Thank you for reaching out.
Please note that our team is still working on this matter and will revert as soon as we have feedback.
Thanking you advance for your patience and understanding.
Thank you for reaching out.
Please note that our team is still working on this matter and will revert as soon as we have feedback.
Thanking you advance for your patience and understanding.
Kindest regards,
Standard Bank Hello Peter Team
AS
Aletta S's updateReviewer Update
31 Oct 2023, 05:34Good Morning SBSA
It's another day and feel like choking as it feels like the bond is not going anywhere..having axienty and sleepless nights because I am not sure what's next when it comes to this..all I know is that the bond was registered on the 20th to the new owner...and I am left with something that I cannot afford even to pay a cent on..that is the reason it was sold ..can I please some traction on this..
It's another day and feel like choking as it feels like the bond is not going anywhere..having axienty and sleepless nights because I am not sure what's next when it comes to this..all I know is that the bond was registered on the 20th to the new owner...and I am left with something that I cannot afford even to pay a cent on..that is the reason it was sold ..can I please some traction on this..
AS
Aletta S's update31 Oct 2023, 05:34
Reviewer Update
Good Morning SBSA
It's another day and feel like choking as it feels like the bond is not going anywhere..having axienty and sleepless nights because I am not sure what's next when it comes to this..all I know is that the bond was registered on the 20th to the new owner...and I am left with something that I cannot afford even to pay a cent on..that is the reason it was sold ..can I please some traction on this..
It's another day and feel like choking as it feels like the bond is not going anywhere..having axienty and sleepless nights because I am not sure what's next when it comes to this..all I know is that the bond was registered on the 20th to the new owner...and I am left with something that I cannot afford even to pay a cent on..that is the reason it was sold ..can I please some traction on this..
Standard Bank's replyOfficial
31 Oct 2023, 07:47Good Day
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter our Home Loans department has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter our Home Loans department has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Oct 2023, 07:47
Official
Good Day
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter our Home Loans department has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter our Home Loans department has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
AS
Aletta S's updateReviewer Update
03 Nov 2023, 11:43Good day Standard bank
I am writting this with a Heavy heart as it feels like there is no traction on whats happening with the account.i tried calling the bank and no one could assist with the bond or contact me for an update. i am pleading now that can i get assistance as this has been soo emotional for me and my kids.This is still affecting my credit record as it has not yet being updated and i cannot be able to close this chapter of my life and its a bit draining and taking its toll on me.
I am writting this with a Heavy heart as it feels like there is no traction on whats happening with the account.i tried calling the bank and no one could assist with the bond or contact me for an update. i am pleading now that can i get assistance as this has been soo emotional for me and my kids.This is still affecting my credit record as it has not yet being updated and i cannot be able to close this chapter of my life and its a bit draining and taking its toll on me.
AS
Aletta S's update03 Nov 2023, 11:43
Reviewer Update
Good day Standard bank
I am writting this with a Heavy heart as it feels like there is no traction on whats happening with the account.i tried calling the bank and no one could assist with the bond or contact me for an update. i am pleading now that can i get assistance as this has been soo emotional for me and my kids.This is still affecting my credit record as it has not yet being updated and i cannot be able to close this chapter of my life and its a bit draining and taking its toll on me.
I am writting this with a Heavy heart as it feels like there is no traction on whats happening with the account.i tried calling the bank and no one could assist with the bond or contact me for an update. i am pleading now that can i get assistance as this has been soo emotional for me and my kids.This is still affecting my credit record as it has not yet being updated and i cannot be able to close this chapter of my life and its a bit draining and taking its toll on me.
Standard Bank's replyOfficial
03 Nov 2023, 11:50Hi Aletta
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Nov 2023, 11:50
Official
Hi Aletta
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
AS
Aletta S's updateReviewer Update
06 Nov 2023, 12:57Hello Standard bank, since this is not going anywhere, can i please get a letter that states that the bond paid and it will not be debiting that huge amount from my account.I need to find a place and that seems to be a blocker.
For an amount that was paid on the 20th of October and the new owners have moved in already this is soo imcompent that this issue has not been resolved.
For an amount that was paid on the 20th of October and the new owners have moved in already this is soo imcompent that this issue has not been resolved.
AS
Aletta S's update06 Nov 2023, 12:57
Reviewer Update
Hello Standard bank, since this is not going anywhere, can i please get a letter that states that the bond paid and it will not be debiting that huge amount from my account.I need to find a place and that seems to be a blocker.
For an amount that was paid on the 20th of October and the new owners have moved in already this is soo imcompent that this issue has not been resolved.
For an amount that was paid on the 20th of October and the new owners have moved in already this is soo imcompent that this issue has not been resolved.
Standard Bank's replyOfficial
06 Nov 2023, 13:23Good Day Aletta
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2023, 13:23
Official
Good Day Aletta
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
AS
At this rate i feel like STandard bank is pushing for me and the kids to be homeless as it cannot asssist with simple letter.The house has been sold and registered and money was paid to standard bank...The new owners have already moved in and we had to move out.however it seems like a complicated process for STandard bank to cancel the bond and update with the correct outstanding amount. Now i am requesting a letter fro them that states that bond has been paid and the debit order will not be going off and they can work at their slower pace since i can see nothing being done..At this rate not sure if i should take my story to twitter as i am in need of help and some resolution with it comes to this. I am emotionally drained and physically tired as i cannot get enough sleep....I am a divorced mom of two in need of a place to stay and Standard bank is not willing to asssit with a letter so that me and my kids can find a roof and start a new chapter..I am stressed up as this is not getting anywhere..
Aletta S's updateReviewer Update
07 Nov 2023, 03:52At this rate i feel like STandard bank is pushing for me and the kids to be homeless as it cannot asssist with simple letter.The house has been sold and registered and money was paid to standard bank...The new owners have already moved in and we had to move out.however it seems like a complicated process for STandard bank to cancel the bond and update with the correct outstanding amount. Now i am requesting a letter fro them that states that bond has been paid and the debit order will not be going off and they can work at their slower pace since i can see nothing being done..At this rate not sure if i should take my story to twitter as i am in need of help and some resolution with it comes to this. I am emotionally drained and physically tired as i cannot get enough sleep....I am a divorced mom of two in need of a place to stay and Standard bank is not willing to asssit with a letter so that me and my kids can find a roof and start a new chapter..I am stressed up as this is not getting anywhere..
AS
Aletta S's update07 Nov 2023, 03:52
Reviewer Update
At this rate i feel like STandard bank is pushing for me and the kids to be homeless as it cannot asssist with simple letter.The house has been sold and registered and money was paid to standard bank...The new owners have already moved in and we had to move out.however it seems like a complicated process for STandard bank to cancel the bond and update with the correct outstanding amount. Now i am requesting a letter fro them that states that bond has been paid and the debit order will not be going off and they can work at their slower pace since i can see nothing being done..At this rate not sure if i should take my story to twitter as i am in need of help and some resolution with it comes to this. I am emotionally drained and physically tired as i cannot get enough sleep....I am a divorced mom of two in need of a place to stay and Standard bank is not willing to asssit with a letter so that me and my kids can find a roof and start a new chapter..I am stressed up as this is not getting anywhere..
Standard Bank's replyOfficial
07 Nov 2023, 07:10Hi Aletta
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Nov 2023, 07:10
Official
Hi Aletta
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
08 Nov 2023, 11:15Dear Aletta,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Nov 2023, 11:15
Official
Dear Aletta,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
AS
Aletta S's updateReviewer Update
12 Nov 2023, 20:08I would like to take my time to Thank Amanda and Yolanda to making sure that they assist and listen to my fustration. Certain things i cannot change but i appreciate the Patiece especially Amanda. Thank you for listening and going all out to assist. Yolanda, thank you for the constant checkup.
AS
Aletta S's update12 Nov 2023, 20:08
Reviewer Update
I would like to take my time to Thank Amanda and Yolanda to making sure that they assist and listen to my fustration. Certain things i cannot change but i appreciate the Patiece especially Amanda. Thank you for listening and going all out to assist. Yolanda, thank you for the constant checkup.
Standard Bank's replyOfficial
12 Nov 2023, 21:20Dear Aletta
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Yolanda and Amanda's day.
Have a great day further.
Kindest regards
Standard Bank Social Media Team
***
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Yolanda and Amanda's day.
Have a great day further.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply12 Nov 2023, 21:20
Official
Dear Aletta
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Yolanda and Amanda's day.
Have a great day further.
Kindest regards
Standard Bank Social Media Team
***
We appreciate your compliment and good rating!
We have sent this feedback to the relevant department and have no doubt that your kind words will make Yolanda and Amanda's day.
Have a great day further.
Kindest regards
Standard Bank Social Media Team
***