Standard Bank Home Loan

I have tried sending the message below to the “silpolicy” email address but have received no feedback other than an automated response.

I received my quarterly home loan statement over the weekend and picked up that since 05 November 2018 an unauthorised debit of a life assurance policy has been added to my account. This is not acceptable as I have for the past 5 years had my own life assurance policy in place, and nothing has changed. I can only imagine that this was added on last year after I requested a quotation on a further amount for our home loan, however, I never accepted the quote or agreed to any changes/extras. This premium needs to be cancelled with immediate effect and those unauthorised premiums must be refunded.