MT
Mashudu T

1 reviews | Active since Aug 2016

29 Jun 2017, 15:07

Standard Bank Home Loan

<p>Firstly , I am greatful for approving my home loan,</p> <p> </p> <p>but i am not happy.</p> <p> </p> <p>i bought a new development, and my house was finished last week, and now i get an sms 3 days before my first instalment. i think that everyone who has debts works on a budget, how am i supposed to sqeeze R5300 on my already tight budget. i think its unfair that i didnt get a notification at least 7 or 10 days before for me to adjust my budget.</p> <p> </p> <p>all i want is to postpone my debit to the following month. i've tried the call centre and who ever answered the phone was not able to help</p> <p> </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply04 Jul 2017, 10:29
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply05 Jul 2017, 11:29
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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