Standard Bank Home Loan

I'm a new home loan client with Standard Bank. On 16/3/2015 I received a sms from the attorneys informing me that my bond was registered on the same day.<br> <br> Since receiving this communication, I have not received a single call, email, letter or any correspondence whatsoever, from the attorneys or Standard Bank.<br> <br> To my surprise Standard Bank debited my FNB cheque account on 1/4/2015 and again on 5/4/2015. To compound my frustration of having to pay 2 x unexpected home loan installments over an Easter weekend without any prior notice and already having paid occupational rent for March, my FNB cheque account is overdrawn, my debit orders will probably be returned today and I will also incur penalty interest of - R 800 for exceeding my o/d limit.<br> <br> I have phoned Standard Bank on 2 occasions this morning and after holding for 10 minutes on both occasions, I am yet to speak to anyone from Standard Bank<br> <br> Thanks for a lovely Easter, Standard Bank!!!!!