Standard Bank Home Loan

Hi

I have called the homeloan division to notify them of my intentions to cancel my bond in June , when I called a couple weeks later to query I was told it was not logged, the agent that assisted me gave me paralegal email address to send letter of cancelation of which I was told is incorrect. The agent was supposed to listen to the recording after which a manager was going to contact me to resolve this, I called again yesterday and still not received any response or feedback from a manager, I sent email to Standard Bank complaints as well I find this to be extremely unprofessional as well as frustrating on my part as I spent a considerable amount of time and expense to me on the phone *** Customer Service Agent Ralph Peters