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Ntosh N
1 reviews | Active since Dec 2018
28 Oct 2024, 11:39
Standard Bank home load continuing to debit after it has been settled and refused to refund me
After selling my house and settling my account, standard bank continued to debit my account, when i called in, i was told by thier consultant that they where going to refund me with in 4 days, when i called in again to follow-up a different consultant advised me that in the system, they had written that no refund was due to me and there was no reason given or stated. My question is how do you debit an account that has been settled already, that is theft at its highest and give no reason. Standard bank cannot be trusted.
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Replies (2)
Standard Bank's replyOfficial
28 Oct 2024, 11:50Dear Ntosh,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply28 Oct 2024, 11:50
Official
Dear Ntosh,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Ntosh N's updateReviewer Update
11 Nov 2024, 11:02StandardBank **** to me, after writing this review, they called and escalated my query. Then a feedback was givin to me that stated that all the money taken from my account by them was going to be returned back within 10 days which 10 days ended on Friday the 8th, today is the 11th and the money is still not in my account, being ****** by one of the biggest banks in south african is shocking. I am currently behind with my things because of them and they don't care, it was easy for them to take money from my account and now I have to struggle to get it back is sad. I need my query resolved and my money paid back. How do you still from ordinary people and think it's ok.
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Ntosh N's update11 Nov 2024, 11:02
Reviewer Update
StandardBank **** to me, after writing this review, they called and escalated my query. Then a feedback was givin to me that stated that all the money taken from my account by them was going to be returned back within 10 days which 10 days ended on Friday the 8th, today is the 11th and the money is still not in my account, being ****** by one of the biggest banks in south african is shocking. I am currently behind with my things because of them and they don't care, it was easy for them to take money from my account and now I have to struggle to get it back is sad. I need my query resolved and my money paid back. How do you still from ordinary people and think it's ok.