Standard bank home insurance worst service.

I am very disappointed on the service i have been recieving from standard bank home insurance. I logged a claim in April for flood damages as we experienced floods in Durban. When i was hoping that this nightmare is almost over after sending signed agreement and being advised that i will receive payment through my bond account Monday the 5th of August. Today i was told assessors are trying to contact me and nobody told me why there is gonna be a reassessment and what happened to building loan loading money into my accont. I have been in different branches trying to get help, sending email spending hours on the phones.😪