Standard Bank Home Insurance Not good.

One Saturday evening my geyser started to leak. It also flooded the Geyser wise controller mounted underneath the geyser in the garage. I called Standard Bank Home Insurance right away and Sunday morning a plumber came around and by Sunday evening my new geyser was installed, with a promise that the electrician would connect the geyser up by Monday morning between 8 and 9. I waited till 10 on Monday and then called the useless Joverns electrician. The lady answered was very rude and said they will come the afternoon. I asked her about the Geyser Wise and she said no they don't do that. I told her then she is wasting my time. I again called Standard bank home Insurance and was told they will appoint another electrician. Same story. I called Standard Bank Home Insurance again and explained the situation again. I then suggested that I rather get my own electrician to sort this out. They agreed. Then I was called again that Standard Bank Home Insurance needs a "damage report" for the Geyser Wise unit. It is now Thursday and still not a word from Standard bank Home Insurance. The fact is that Standard Bank Home insurance make use of some fly by night electricians and contractors. Standard Bank Home Insurance Staff have no compassion for clients with a problem and have no idea how to solve the problem. I am afraid you have lost me too as a customer. Not only me. My three children with their bonds also at Standard Bank also joining me at a Housing Insurance company where I am not just a number. Where I can have a problem sorted in a day or two.