Standard Bank Home Insurance - Laughable customer service

This experience has been one of the most frustrating, horrible experiences I have ever had and the service received from Standard Bank Insurance has been nothing short of complete ignorance and total lack of customer care and courtesy. I have a property which is bonded by Standard Bank. I received an offer to purchase from a potential buyer last year and accepted the offer. The tenants who were occupying the property moved out at the end of December as the transfer of the property was imminent. During the next week or two there was a break in at the property and it was completely vandalized, where everything was ****** and destroyed, from the basins, to the showers, to the electricity cabling, to the geyser and everything else you can imagine. I put in a claim of malicious damage to property, vandalism and theft at the police station and Standard Bank Insurance. It is now almost 3 months later and this claim has still not been resolved. The purchaser of the property has been extremely patient and has even said if the insurance would pay out the cash instead of fixing everything bit by bit, he would be happy to do the repairs himself. I have had absolutely no feedback, no communication and no response to any correspondence regarding this claim. The purchaser has paid the full purchase price in cash to the attorney and the bank could have the bond settled within days, but they are just not co-operating and now I am at a point where if the purchaser decides to pull out of the purchase, I will be left with this bond again, which I refuse to pay any longer due to the complete lack of interest from the bank to get this issue resolved and have their bond settled in full and in cash. I just can't believe the total disregard for their customers. Highly disgusted. My advise, don't use Standard Bank for home loans or insurance, EVER! And in the meantime I have to keep paying the bond and all other costs while they take their sweet time to get anything resolved.