LM
Lerato M
1 reviews | Active since Jan 2019
03 Jan 2019, 11:48
Standard Bank Home insurance is so disappointing
I'm very upset with Standard Bank Home insurance. I had a claim August 2018 and its still pending. Every time I call the call centre they keep telling me they are going to check what is the delay. All of them don't bother coming back to me. I have spent more than R300 in airtime trying to resolve this. My house is now still sitting with damages because they did a half job and disappeared. I refuse to accept mediocre service for insurance I have to pay for every single month but the one time I need to use my cover I get ****py service.
Please sort out your problems and pay me the money for all the damages . I will fix myself
A Very Angry Client
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Jan 2019, 14:07 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply03 Jan 2019, 14:07
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
LM
Lerato M's updateReviewer Update
15 Jan 2019, 13:59I got help and my insurance claim is sorted now.
Thanks Standard Bank
LM
Lerato M's update15 Jan 2019, 13:59
Reviewer Update
I got help and my insurance claim is sorted now.
Thanks Standard Bank
LM
Lerato M's updateReviewer Update
03 Mar 2021, 18:13Good Evening,
I can't believe after being a client to Standard bank for 10 years and this is the kind of service I get.
I haven't received a response with regards to my complaint.
The worst part is my credit report shows that I haven't paid my bond in years , when in actual fact I have only missed 2 months since I took my bond , I even provided to Standard Bank.
I expect a response by the end of this week. Please fix my account, it's not fair to do this to a well paying customer.
I can't believe after being a client to Standard bank for 10 years and this is the kind of service I get.
I haven't received a response with regards to my complaint.
The worst part is my credit report shows that I haven't paid my bond in years , when in actual fact I have only missed 2 months since I took my bond , I even provided to Standard Bank.
I expect a response by the end of this week. Please fix my account, it's not fair to do this to a well paying customer.
LM
Lerato M's update03 Mar 2021, 18:13
Reviewer Update
Good Evening,
I can't believe after being a client to Standard bank for 10 years and this is the kind of service I get.
I haven't received a response with regards to my complaint.
The worst part is my credit report shows that I haven't paid my bond in years , when in actual fact I have only missed 2 months since I took my bond , I even provided to Standard Bank.
I expect a response by the end of this week. Please fix my account, it's not fair to do this to a well paying customer.
I can't believe after being a client to Standard bank for 10 years and this is the kind of service I get.
I haven't received a response with regards to my complaint.
The worst part is my credit report shows that I haven't paid my bond in years , when in actual fact I have only missed 2 months since I took my bond , I even provided to Standard Bank.
I expect a response by the end of this week. Please fix my account, it's not fair to do this to a well paying customer.