Standard Bank Home Insurance: Geyser not replaced for Over A Wee****

Hi,

So last week Sunday our geyser started leaking. So we called Standard Bank Insurance to Assist us A contractor was sent out and refused to work on the Geyser because of some warranty on the Geyser. The contractor told us its the previous contractors geyser and they can't help us. We phoned standard bank insurance again. And finally standard bank got another contractor out who came to the house yesterday. Keep in mind this is one week later with no water in the house. The contractor yesterday told us they cant work cause it rained a bit, OK fair enough health and safety. Today again no contractor, i think its because it was really hot today. I have never had issues with standard bank insurance before. In the past my geyser would be installed the very next day. How i see it is the warranty should be between Standard Bank and their contractors to sort out, not the customer!!!. With all the constant phone calls, no one seems able to help us.

I am at a loss for words!!! and dont know what to do anymore...