Standard Bank Home Insurance-Dissapointed

I have been a customer for Standard Bank Insurance Brokers for the past 21 years.

In the 21 years I've submitted only one claim for minor reparation.

On 11 August 2021 I've submitted a claim for my leakage in my roof. A evaluator was send to my home on 13 August 2021 whereby the damage was assessed and the evaluation report was send to Standard Bank Insurance.

On the 16 August 2021 I received a reply from Standard Bank that my claim had been rejected due poor maintenance . I apposed the rejection and immediately send a complaint to the complaints department of Standard Bank Insurance.

I am utterly dissatisfied with the outcome due to the following reasons:

1. I am a single woman and residing alone. I am incapable and do not have the proper knowledge of what is going on on my roof.

2. If it wasn't for my neighbour I would never have been aware of the damages on my roof because it was only visible from his home.

3. I really expected Standard Bank Home Insurance to have my back. I am anticipated that minor reparations would've been covered by Standard Bank.

4. I also want to mentioned that Standard Bank Insurance notified me that If I do not take it upon myself at my own cost to repair the roof they would not accept further liability for any claim related to this damages.

5. I am unhappy with the outcome of second claim in 21 years, because the damage is minor at the moment but due to rainy weather the damages could escalade to extended repairs to the roof. I don't have the means as a singe woman earning a small salary to repair the roof myself.

There are no words the describe the disappointment I have in Standard Bank Home Insurance.